Frequently asked questions

Open BidX, tap Sign Up and choose Google, Continue with Email or Continue with Phone Number. Enter your full name, email address and a password of at least 8 characters, then tap “Create BidX Account”. If you are asked to confirm your email, open the link in your inbox and then sign in. See the illustrated guide.

Every BidX account can buy — there is no separate buyer registration. Create an account, sign in and start exploring the Marketplace.

Yes. You can browse, search, save items, view sellers and contact them without ever registering as a seller. Selling is optional.

Tap Sign In and enter your email or phone number and password, or continue with Google. If you forget your password, tap “Forgot password?” to receive a reset link by email.

Open the menu and choose Account Settings. There you can update your Personal Information, Seller Contact Information, Banking Information and Business Information. Information can be updated once every 90 days. To change your name, use Request Name Change.

Account Settings is where you manage the information behind your account. It is different from My Account, your profile summary, which shows your name, email, phone, account type, location and date joined. Learn the difference.

In Account Settings, choose Request Name Change. Enter the name to change, the requested name and the reason, then tap “Send Request to Admin”. BidX Admin will contact you in Messages.

Type in the “I am looking for...” box on the home screen. BidX searches product names, descriptions, categories, product details such as brand, and seller and store names. You can also filter by category, State and LGA, and sort by newest or price. Read about search.

Choose a State and LGA, or allow BidX to use your current location. Results in your LGA appear first, then your State, then other States. If nothing matches nearby yet, BidX shows the nearest matches from other areas. Read about location.

Open the product and tap WhatsApp Seller, Call Seller or Message Seller. “View all” under Seller Contact Information shows the seller’s details.

Payment for an item is agreed directly between buyer and seller. BidX does not receive or process payment for items. Confirm the details carefully and follow our responsible use guidance.

“Recommended for you” shows the newest approved products, with items near you first. “Recently Viewed” lists products you opened on your device, and each product page shows related items from the same make, subcategory or category.

Yes. Tap Save on a product and find it later under Saved in the bottom navigation or Saved Items in the menu.

Sign in, tap Sell or Menu → Start Selling, and submit the free Seller application with your seller or shop name, phone, WhatsApp number, State and LGA. See the steps.

Every seller registration is reviewed by BidX Admin, and review times can vary. Your seller status is shown in the Marketplace — once approved, the “Add Product” button becomes available. If you have been waiting a while, contact customer service.

After approval, tap Add Product. Enter the product name, price, category and subcategory, product details, State, LGA and area, price type, description and 1–5 images, then tap “Submit Product for Review”. See the form explained.

The product shows “Pending Review” until BidX Admin approves it. Approved products appear on the Marketplace where buyers can find them and contact you.

My Listing (shown as “MY PRODUCTS”) is where you see every product you have listed, with its status, and where you can Edit Product or Mark as Sold Out.

Open My Listing, find the approved product and tap Mark as Sold Out, then confirm. The listing stays visible with a “SOLD OUT” badge.

Yes, use Edit Product in My Listing. Edited products go back to Pending Review so the changes can be checked.

Sellers list their first product free after approval. To add more, choose “Monthly — ₦1,500” (valid for 30 days) or “Annual — ₦15,000” (valid for 365 days) in your seller area and pay through Paystack. See all plans.

The seller account on BidX — there is one seller type, Seller. Registration is free, the first product is free, and a Monthly (₦1,500, 30 days) or Annual (₦15,000, 365 days) subscription is needed to add more products. A weekly new-listing allowance applies.

No. Browsing, searching, saving and contacting sellers are free.

BIDx Marketplace is now live in four African countries: Nigeria, Ghana, Kenya and South Africa. See the country overview.

The prices and plans shown on this website are in Nigerian Naira (₦) and apply in Nigeria. For Ghana, Kenya and South Africa, check the current plans, prices and requirements inside BIDx Marketplace.

At app.bidxprimetradezone.online, and as the BidX Android app on Google Play. This website explains how it works.

The Marketplace can be used in English, Hausa, Igbo and Yorùbá.

BidX is operated by Bidx Prime Trade Zone Ltd.

Use Help & Support in the Marketplace menu, or see our Contact page for email, phone and WhatsApp details.